GLOBAL CONSULTATION & CERTIFICATION INTAKE
GLOBAL CONSULTATION & CERTIFICATION INTAKE
PGGL (the “Laboratory”, “we”, “us” or “our”) provides gemstone examination, research, grading and certification-related services. This Privacy Policy explains how we may collect, use, store and disclose information when you visit our website, submit an inquiry, request a service, or use our certificate-verification features.
By using the website, you acknowledge this policy. If you do not agree with it, please do not submit personal information through the website.
We may use information to respond to inquiries, arrange consultations, provide requested laboratory services, process and verify certificates, maintain service records, improve website functionality, prevent misuse or fraud, protect our systems, and meet legal or regulatory obligations.
Where applicable law requires a legal basis, we process information when it is needed to respond to your request or provide a service, when we have a legitimate operational or security interest, when we must comply with law, or when you have given consent. You may withdraw consent where processing relies on consent, subject to legal and operational limitations.
We do not intend to sell personal information. We may share information with authorized staff, website hosting and IT providers, laboratory or logistics partners involved in a requested service, professional advisers, or public authorities when legally required. Service providers should receive only information reasonably needed for their work and should protect it appropriately.
Certificate verification is intended to help users check the status or authenticity of a PGGL-issued certificate. Depending on the verification system, a result may disclose limited certificate-related information. Do not enter another person’s private information unless you are authorized to do so. Before launch, PGGL should specify exactly which certificate fields are publicly visible and avoid displaying customer contact details or other unnecessary personal information.
The website or its service providers may use essential cookies or similar technologies for security, session handling and site functionality. If analytics or advertising tools are added, this policy should be updated to describe them and any available preferences. We use reasonable administrative and technical safeguards, but no website or transmission method can be guaranteed completely secure.
We retain information for as long as reasonably necessary for the purposes described above, including service records, certificate verification, dispute resolution and legal obligations. Information may be processed or stored by hosting or service providers in other locations. Appropriate safeguards should be used where required by applicable law.
Depending on applicable law, you may be able to request access to, correction of, or deletion of your personal information, object to certain processing, or request a copy of information you provided. Some records may need to be retained for legal, certification or legitimate business reasons. We may need to verify your identity before responding.
This website and its laboratory services are not specifically directed to children. Please do not knowingly submit a child’s personal information unless necessary and provided by a parent or lawful guardian.
Links to external websites are provided for convenience. PGGL is not responsible for the privacy practices or content of third-party sites. Review their policies before providing information.
We may update this Privacy Policy when our services, systems or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date
For privacy questions or requests, contact PGGL through the contact form on our website.
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